Consumer Alert: Nob Hill Charges Customers Twice

If you shopped at in Gilroy or any other Nob Hill Foods store on Sunday, there’s a possibility that you were charged twice for the same transaction.

The Raley’s supermarket chain, which operates Raley’s, Nob Hill, Bel Air, Aisle 1, and Food Source stores, notified customers on its website and on its email list of the problem Monday evening.

The company blames a technical problem for the double charges, which affected debit cards, credit cards, gift cards and EBT cards.

"This situation was caused by a technical malfunction and not by a security breach, so no personal or financial information was at risk," said Raley's spokeswoman Ashley Zepernick in a statement Tuesday.

Zepernick said the company is hard at work processing reimbursements for the extra charges.

"We are devoting all of our resources to resolving any duplicate charges as quickly as possible, including extending the hours of operation at our Raley’s Service Center in an effort to best serve our customers, and we have increased the size of our call center team to better respond to our customers," she said.

"All duplicate transactions involving debit cards, credit cards and EBT cards that occurred at all of our stores on Sunday, Nov. 6, have been sent to our card processor to begin the reimbursement process," she explained. "Once completed, the duplicate charges will be immediately removed from all affected customers’ accounts; however, the actual processing time may vary from bank to bank. We are still working to refund customers who used mixed tender for their transactions - for example, first used their credit card, and then paid with cash."

Nob Hill customers should check their bank statement to see if they were hit with the extra charges, Zepernick said.

"We deeply apologize for the inconvenience this has caused, and are committed to making this right with our customers," Zepernick said.

Check your bank statement to see if you were hit. If so, notify the company to have the charge(s) removed.

While you’re on Raley’s website, you may want to consider signing up for email notifications.

Gilroy's Nob Hill Foods is located at 777 First Street.

—Patch freelance writer Bea Karnes contributed to this report